Frequently Asked Questions

Please check back as we will be updating this page regularly. If you have a question, please email: nhhmis@icalliances.org

Can I have access to the HMIS Training Site?

I need access to Clarity and/or I have someone who needs access. What are the next steps?

Please email the help desk and we will get you set up with the required trainings.

I have access to Clarity - what do I do now?

Login and change your password
Gather paperwork and information for clients that entered your programs during the blackout period
Review the Basic Data Entry Guide and CE Data Entry Guide
Ensure Clients have a new Statewide Data Sharing ROI signed
Search for clients in Clarity
Add any new clients in Clarity
Enroll your clients in your Agency's programs
Add any notes, record services, add file attachments, etc.
Exit any clients / household from your Agency's programs that left during the blackout period

I am seeing a lot of duplicate Client records. Can you merge them?

Yes! ICA is working on merging all duplicates in the system! Please be patient as this will take some time.

Can I delete things in the system? How?

Yes! Click HERE for a guide on how to delete:
- Client Enrollments
- Services
- Notes
- File Attachments

If you have questions or concerns, please reach out to your NH HMIS System Administrators: nhhmis@icalliances.org