Rapid Rehousing (RRH)

Rapid Re-Housing (RRH) projects provide a mix of short-term rental assistance and/or supportive services with the goal of helping those experiencing literal homelessness quickly move from emergency shelters or the street into permanent housing. In most communities, RRH programs enroll clients who have been referred to a program from the CoC's Coordinated Entry system. Once a client has been referred, follow these steps to enroll a client and document their time working with the RRH project.

Enrolling a household

First, search for the Head of Household's Clarity profile and ensure that all members of the household are properly connected.
Next, select the appropriate RRH project under the Program tab and create a program enrollment for the client and any additional household members. Clicking enroll will take you to the Program Enrollment screen to enter the required information about the people receiving services.
In most cases the Housing Move in Date (HMID) will be left blank during the initial enrollment. It will only be filled in once the household moves into their unit.

While enrolled

Some agencies or funders require documentation using Notes and Services, Forms, or Goals. Talk to your manager if you have questions about your project's expectations.
As necessary, add or remove from the household's enrollment.
Use Status Assessment to document changes to a client's income and benefits status at anytime throughout the enrollment. Documenting income changes is particularly important for RRH projects.
If the household obtains housing, go back to the head of household's enrollment screen and add the Housing Move in Date. This date should be the day the household started staying in the unit.
If the household composition changes, add a new member to the enrollment or exit someone who is departing.
Once per year, on the anniversary of the head of household's program start date, an Annual Assessment is required for each household member. Among the updates, documenting any changes to income or benefits such as SSI/SSDI is particularly important for RRH projects, if they have not already been documented in a Status Update.
If a household loses housing, but not access to RRH programming, exit the household from the project on the day they lost housing and then re-enroll them for the same, or following, day.

Exit from the program enrollment

A program exit should be entered for the date a household will no longer be working with the RRH project.
When exiting a household, pay particular attention to the Exit Destination field which is used for both project and system performance measures. Avoid using "other" when completing this field.
If the Head of Household exits, but other household members will remain in the project, a new head of household must be designated.

Reporting, data clean up, and project analysis

ESG funded RRH projects submit the CAPER and CoC funded RRH projects submit the APR. Both reports can also be used for data clean up and project analysis.