Supportive Services for Veteran Families (SSVF)

The Supportive Services for Veteran Families (SSVF) program provides case management and assistance in obtaining VA and other benefits, as well as time-limited payments to third parties (e.g., landlords, utility companies, moving companies, and licensed childcare providers) if these payments help Veteran families stay in or acquire permanent housing on a sustainable basis. SSVF serves veteran families and individuals who are homeless or at-risk of homelessness without SSVF assistance.

Enrolling a household

1. First, search for the Head of Household's Clarity profile and ensure that all members of the household are properly connected.
2. Next, select the appropriate SSVF project under the Program tab and create a program enrollment for the client and any additional household members.

While enrolled

1. Some agencies or funders require documentation using Notes or Services. Talk to your manager if you have questions about your project's expectations.
2. As necessary, add or remove members from the household's enrollment.
3. Use Status Assessment to document changes to a client's income and benefits status at anytime throughout the enrollment. Documenting income changes is particularly important for RRH projects.
4. For Rapid Rehousing and Permanent Supportive Housing: If the household obtains housing, go back to the head of household's enrollment screen and add the Housing Move in Date. This date should be the day the household started staying in the unit.
5. If the household composition changes, add a new member to the enrollment or exit someone who is departing.
6. Once per year, on the anniversary of the head of household's program start date, an Annual Assessment is required for each household member. Among the updates, documenting any changes to income or benefits such as SSI/SSDI is particularly important for PSH projects, if they have not already been documented in a Status Update.
7. For Permanent Supportive Housing: If a household loses housing, but not access to PSH programming, exit the household from the project on the day they lost housing and then re-enroll them for the same, or following, day.

Exit from the program enrollment

1. For Permanent Supportive Housing: A program exit should be entered for the date a household will no longer be working with the PSH project. 
2. When exiting a household, pay particular attention to the Exit Destination field which is used for both project and system performance measures. Avoid using "other" when completing this field.
3. If it becomes known that the client is deceased, please indicate so on the profile screen.

Reporting, data clean up, and project analysis

HUD CSV/XML Program Data Export (SSVF)